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Privacy Policy

Effective Date: 14th October, 2025


Article 1 – DEFINITIONS:

APPLICABLE WEBSITE: This Privacy Policy applies to the website of Thekkumbhagam Service Co-Operative Bank (hereinafter referred to as the “Website”).

EFFECTIVE DATE: Effective Date means the date this Privacy Policy comes into force and effect.

PARTIES: The parties to this Privacy Policy are the following data controller: Thekkumbhagam Service Co-Operative Bank (Data Controller) and you, as the user of this Website. Hereinafter, the parties will individually be referred to as Party and collectively as Parties.

DATA CONTROLLER: Data Controller is the Party responsible for the collection of information described herein. Data Controller shall be referred to either by Data Controller's name or as Controller.

OPERATOR: Operator is the publisher, owner, and operator of the Website and is the Party responsible for the collection of information described herein, along with the Data Controller. Operator shall be referred to either by Operator's name or as Operator. If Operator or Operator’s property is referred to through first-person pronouns, it shall be through the use of the following: us, we, our, ours, etc.

YOU: Should you agree to this Privacy Policy and continue your use of the Website, you will be referred to herein as either you, the user, or if any second-person pronouns are required and applicable, such pronouns as your, yours, etc.

PERSONAL DATA: Personal Data means personal data and information that we obtain from you in connection with your use of the Website that is capable of identifying you in any manner.


Article 2 – GENERAL INFORMATION:

This Privacy Policy describes how we collect and use the Personal Data that we receive about you, as well as your rights in relation to that Personal Data, when you visit our Website and interact with it in any way, including passively. This Privacy Policy does not cover any information that we may receive about you through sources other than the use of our Website.

The Website may link out to other websites or online services, but this Privacy Policy does not and will not apply to any of those linked websites or services.

We are committed to protecting your privacy while you use our Website. By continuing to use our Website, you acknowledge that you have had the chance to review and consider this Privacy Policy, and you acknowledge that you agree to it. This means that you also consent to the use of your information and the method of disclosure as described in this Privacy Policy. If you do not understand the Privacy Policy or do not agree to it, you agree to immediately cease your use of our Website.


Article 3 – CONTACT:

The Party responsible for the processing of your personal data is Thekkumbhagam Service Co-Operative Bank. The Bank will also be responsible for running the Website.


Article 4 – THE PERSONAL DATA WE RECEIVE FROM YOU:

Depending on how you use our Website, we may collect different types of Personal Data in different ways.

Visitors to the Website: When you visit our Website, we may collect certain Personal Data, such as your name, email address, phone number, or any other information you voluntarily provide through forms, newsletter sign-ups, or inquiries.

Interaction with Bank Representatives: Personal Data may also be collected when you contact our representatives through the Website.

By interacting with our Website and submitting information, you consent to us collecting your Personal Data, including the Personal Data described in this clause, and storing, using, or disclosing your Personal Data in accordance with this Privacy Policy.


Article 5 – HOW PERSONAL DATA IS STORED:

We use secure physical and digital systems to store your Personal Data when appropriate. We ensure that your Personal Data is protected against unauthorized access, disclosure, or destruction.

Please note that no system involving the transmission of information via the internet, or the electronic storage of data, is completely secure. We take all reasonable steps to protect your Personal Data.

Personal Data is stored throughout your relationship with us and is deleted upon request for account closure or other general requests for deletion of data. In the event of a breach of your Personal Data, you will be notified within a reasonable timeframe, but no later than two weeks, and we will follow all applicable laws regarding such breach.


Article 6 – PURPOSES OF PROCESSING PERSONAL DATA:

We primarily use your Personal Data to provide a better experience on our Website and to provide the services or information you may have requested.

Information that does not personally identify you, but may assist in providing broad overviews of our visitors, may be used for market research or marketing purposes. Such information may include, but is not limited to, interests based on cookies or website usage.

Personal Data that may identify you may be used for:

  • Improving your personal user experience on the Website
  • Communicating with you about your account or inquiry
  • Providing customer service


Article 7 – DISCLOSURE OF PERSONAL DATA:

Although our policy is to maintain the privacy of your Personal Data, we may disclose your Personal Data if reasonable in certain cases, including:

  • To satisfy local, state, or federal laws or regulations
  • To respond to legal requests such as subpoenas, court orders, or writs from law enforcement or other legal bodies
  • To bring legal action against a user who has violated the law or the terms of use of our Website
  • As necessary for the operation of our Website
  • To cooperate with lawful investigations about our users
  • If we suspect fraudulent activity on our Website or violations of applicable rules


Article 8 – MODIFYING, DELETING, AND ACCESSING YOUR INFORMATION:

If you wish to modify or delete any information we have about you, or access your information, you may contact the Bank using the information provided below.


Article 9 – YOUR RIGHTS:

You have the following rights regarding your Personal Data:

  • The right to be informed about the processing of your Personal Data
  • The right to access your Personal Data
  • The right to update and/or correct your Personal Data

These rights can be exercised by contacting us using the contact information listed below.


Article 10 – CONTACT INFORMATION:

If you have any questions about this Privacy Policy, how we collect your information, or if you would like to file a complaint, you may contact us at:

Thekkumbhagam Service Co-Operative Bank Ltd.

No. E.31 Limited, H.O Thekkumbhagam P.O, Thodupuzha

Phone: 9496037817

Email: thekkumbhagamscb@gmail.com